You recently bought a piece of equipment for your kitchen

QuestionsCategory: LetterYou recently bought a piece of equipment for your kitchen
jasmine asked 3 months ago

You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager.

Dear sir or Madam,
I am writing this letter to you to express my unsatisfaction about not being anyone responsive for defected oven which I bought last week.
My wife and I decided to buy a new oven and after surfing on the Internet and comparing different models and brands with regards to various factors like cost, warranty and guaranty and some others one, finally we bought the latest model of the oven from your shop. But after delivering it by your shipping service we found a big crash on the glass door.First I tried to make a phone call to your staff at the shop, but unfortunately, nobody did care my demand on replacing it with a new one and after a while, they did not respond my phone calls anymore.
Therefore, I want you to replace my crashed oven with new one, and if you do not pay enough attention to this request, I will take a legal action as soon as possible. So I am awaiting for your prompt response.
Your sincerely
Davod Kazemi

You recently bought a piece of equipment for your kitchen
5 (100%) 1 vote

2 Answers
jasmine answered 3 months ago

Dear Sir/Madam,

I am writing this letter to express my complete dissatisfaction of one product bought recently at your shop.

I visited your shop in last week and I bought one gas on-off regulator. Your sales executive explained how to use it from demo piece.  But, when I reach down home, I called to specialist to fix it and after two days, it got blocked itself and difficult to do on-off during the morning and midnight. It concerns to safety issue, it must have to make off at every night while we are not going to use it. Consequently, I called your sales executive, he promised me that he will replace new product with free of cost on the next day. But, after two – three days, I called to inform that no one person still arrived to replace the faulty product. I am following since last week and now even ten days passed, there were no response or action from your shop sales executive. It has been biggest harassment to contact frequently and no responses at your end.
I hereby request you, please take action to replace a faulty regulator because I cannot take the risk of issues related to gas. In addition, please take action against your executive that he had not taken this issue seriously.

Hope you understand my problem and resolve it as soon as possible.

Yours sincerely,

You recently bought a piece of equipment for your kitchen
5 (100%) 1 vote

jasmine answered 3 months ago

Comment:
I found some grammatical errors in your writing such as: 

But after delivering it by your shipping service we found….
==> After receiving it from your shipping service,we found…
And if you do not pay enough attention to this request, I will take a legal action as soon as possible. ==> If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. (make your sentence more clear with the exact date and what kind of legal action)
Add further information: 
You can contact me on [Mobile Phone Number] during working hours or after hours on [[Mobile Phone Number] to discuss this matter further.
==> Score: 6.0 (Need more advanced grammar and vocabulary)

You recently bought a piece of equipment for your kitchen
5 (100%) 1 vote