Q: You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter:
- Describe the problem with the equipment
- Explain what happened when you phoned the shop
- Say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
I am a regular customer at your Red Hill store. I have always been satisfied with the quality of your service until recently.
Two days ago, I bought a new Bosh Freezer. When I brought it home and tried to switch it on, nothing happened. It was working in the store though.
After trying to figure out the cause of this unfortunate situation, I have phoned to the customer service. The only help that I was able to receive from them was to bring the freezer back to the store. No delivery service or extra warranty refunds were allowed.
Would you be so kind and investigate this matter? If this refrigerator cannot be fixed, then what sort of refunds am I entitled to? I have attached both the delivery and the purchase invoices to this letter.
I am looking forward to hearing from you in regard to this matter.
Customer Number: 36450